Privacy Policy

1. Objective

S.L.N. Coffee Private Limited (hereinafter referred to as the “Company” or “We” or “Us”) is dedicated to protecting the privacy of personal information provided by users who interact with the services of the Company. This Privacy Policy (“Policy”) outlines the approach undertaken by the Company for collecting, processing, and safeguarding personal information in compliance with relevant privacy laws.

The Policy aims to define the standards and practices by which the Company manages personal data, ensuring that the data is handled responsibly and securely. This Policy is designed to establish transparency in data practices, ensuring compliance with applicable privacy laws in the Republic of India or as may be applicable to the Company from time to time, while prioritizing data integrity and user trust.

2. Applicability

This Policy applies to all individuals engaging with the Company. It provides an overview of the practices of the Company for collecting, processing, and managing personal data.

3. Categories of Personal Data Collected

The Company may obtain personal data through several modes, including when individuals sign up for services, request assistance, complete surveys, subscribe to newsletters, request information, participate in contests, apply for employment, or otherwise interact with the Company.

• Contact information including name, email, postal address, country, employer and phone number.
• Financial information including payment instrument information, transactions, payment preferences and spending trends.
• Technical information including website/device usage, IP address, cookies, pixels and similar technologies.
• Transaction information including date, amount, history and preferences.
• Personal information including age, sex, date of birth, marital status, nationality, identification details and occupation where provided.
• Reviews, feedback and opinions about products, programmes and services.

4. Data Collection from Minors / Disabled Person

It is policy of the Company to never knowingly collect or maintain information about anyone under the age of 18 (Eighteen) or of a person with disability, except where consent from the parents or legal guardians, as the case may be, forms the basis of processing.

If the Company becomes aware that such data has been collected, reasonable steps will be taken to delete the data from its records. If you believe information from a minor may have been collected inadvertently, contact grievanceofficer@levista.in or grievanceofficer@slncoffee.com.

5. Methods of Processing Personal Data

The Company takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of personal data.

Personal data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.

6. Grounds for Processing Personal Data

We may rely on lawful reasons such as consent, legitimate use, legal obligations, judgments or orders and employment-related purposes when collecting and using personal data.

• Consent freely given at the time personal data is provided.
• Processing for the specified purpose for which personal data was voluntarily provided.
• Compliance with obligations under applicable laws in India.
• Compliance with judgments, decrees or orders.
• Employment-related requirements and protection from loss or liability.

7. Purpose of Collecting Personal Data

• To provide and maintain our services.
• To notify users about changes to our services.
• To allow participation in interactive features.
• To provide customer support.
• To gather analysis and improve services.
• To monitor usage of services.
• To detect, prevent and address technical issues.
• To provide products and/or services and communicate about them.

8. Sharing Personal Data with Third Parties

Personal data may be shared with trusted third parties that support the Company in delivering efficient and quality services. Such recipients are expected to safeguard the data and provide an appropriate level of protection.

• Service-support providers.
• Professional advisers including lawyers, auditors and insurers.
• Anti-money laundering and independent-check providers.
• Government, regulatory and law-enforcement agencies where required.
• Fraud prevention and investigation partners.
• Payment, marketing and recruitment service providers.
• Parties involved in business transfers, mergers, financing or acquisitions.

9. Data Protection Rights

• Right to access: ask whether personal data is being processed and obtain further information.
• Right to correct, complete, update and delete: request correction, updating or deletion where applicable.
• Right to grievance redressal: contact the Company regarding acts or omissions concerning personal-data processing.
• Right to nominate: nominate an individual to exercise rights in the event of death or incapacity.
• Right to withdraw consent: withdraw consent previously provided for specified processing purposes.

10. Personal Data Security

The Company has put in place technical and organizational measures to safeguard personal data and seeks to limit access to persons who need such access and are required to maintain confidentiality.

11. Timeline for Data Retention

Personal data will be retained only as long as necessary to fulfill the purposes outlined in this Policy, or longer if required under applicable law. When no longer required, data will be securely deleted or anonymized.

12. Audit and Assessment

The Company shall undertake data-protection impact assessment and regular audits to ensure effective observance of applicable laws and this Policy, including independent audit where required.

13. Data Breach Notification

In the event of a data breach involving personal information, reasonable steps will be taken to contain and mitigate the impact and affected individuals and regulatory authorities may be notified in accordance with applicable laws.

14. Severability

If any court or competent authority finds any provision of this Policy invalid, illegal or unenforceable, the remaining provisions shall continue to remain valid and enforceable.

15. Grievance / Right to Lodge a Complaint

16. Changes to the Policy

The Company reserves the right to modify this Policy from time to time. Significant changes may be communicated through appropriate channels.

17. Contact Us